Refund & Cancellation Policy

Refund & Cancellation Policy

This policy outlines the refund and cancellation terms for SaskStore media CDN services by SaskSoftware.

1. Paid Plan Refunds

• 7-Day Refund Window: New paid plan subscriptions are eligible for a full refund within 7 days of purchase, provided you have not exceeded 10% of your plan's storage quota.
• After 7 Days: No refunds will be issued after the 7-day period.
• Renewals: Renewal payments are non-refundable.

2. Free Tier

The free tier does not involve any payment. You can use it indefinitely within the specified limits or upgrade to a paid plan at any time.

3. Cancellation Process

• You can cancel your paid plan at any time from your dashboard.
• Cancelled plans remain active until the end of the current billing period.
• After the billing period ends, your account will be downgraded to the free tier.
• Files exceeding the free tier limits will remain accessible for 30 days, after which they may be removed.

4. Account Deletion

• You can request complete account deletion by contacting support.
• All uploaded files and account data will be permanently deleted within 30 days.
• This action is irreversible — ensure you have backed up all required files.

5. Refund Method

• Approved refunds will be processed to the original payment method.
• Razorpay refunds typically take 5-7 business days.
• PayPal refunds typically take 3-5 business days.

6. Non-Refundable

• Services suspended or terminated due to Terms of Service violations.
• Accounts that have exceeded the 10% storage usage threshold.
• Bandwidth overages or add-on charges.

7. How to Request a Refund

Email us at info@sasksoftware.in with your account email and reason for the refund request.